How long does shipping take?

We work with reliable shipping partners to get your order to you as quickly as possible:

• Netherlands: 7-14 working days
• Europe (EU): 10-20 working days
• International: 15-30 working days

Please note: Delivery times may vary during holidays or busy periods.

What are the shipping costs?

Our shipping costs depend on your location and the weight of your order. You will see the exact shipping costs during checkout, before placing your order.

Free shipping: We regularly offer free shipping promotions. Keep an eye on our website and newsletter for the latest offers!

Can I track my order?

Yes! As soon as your order has been shipped, you will receive an email with a track & trace code. You can use this to track your package all the way to your door.

Is the packaging discreet?

Absolutely! We understand that privacy is important. All our orders are shipped in neutral, discreet packaging with no logos or hints about the contents. No one can see what is inside your package – that is your secret. 🔒

Can I return my order?

Yes, you have a 14-day cooling-off period from the receipt of your order. If you are not satisfied, you can return your order for a full refund.

Important conditions for lingerie:

• ✅ Products must be unworn and unwashed
• ✅ Hygiene stickers must be intact
• ✅ Original packaging and labels must be present
• ✅ Product must be in original condition

Please note: For hygienic reasons, we cannot accept worn or washed lingerie. This is for your safety and that of other customers.

How do I start a return?

Returning is easy:

1. Send an email to info@flirtyfluxe.com with your order number
2. Please state which products you wish to return and why.
3. We will send you instructions and a return address.
4. Return the package (shipping costs are at your own expense)
5. After receipt and inspection, you will receive your money back within 5-10 working days.

Can I exchange for a different size?

We currently do not offer a direct exchange service. If you need a different size:

1. Return the product according to the return procedure.
2. Place a new order for the correct size

Tip: Check our size chart to find the perfect size!

Which payment methods do you accept?

We accept various secure payment methods:

• 💳 Credit card (Visa, Mastercard, American Express)
• 🏦 iDEAL (for Dutch customers)
• 💰 PayPal
• 🌍 Other local payment methods (depending on your location)

You see all available options during checkout.

Is my payment secure?

Yes, absolutely! We use SSL encryption and work with reputable payment providers. Your payment details are processed securely and never stored on our servers. 🔐

When will my payment be debited?

Your payment will be debited immediately as soon as you place your order. You will receive a confirmation email with your order number right away.

How do I know which size to order?

We have an extensive size chart with:

• 📐 Measuring instructions (how to measure yourself correctly)
• 📊 Size charts for all systems (70B-100G, S-3XL, Free Size)
• 💡 Fit tips and advice

Between two sizes? Choose the larger size for optimal comfort!

Do the sizes run true to size?

Our products run slightly smaller than standard EU sizes. Please take this into account when choosing your size. Always check our size chart and measure yourself for the best fit.

Please note: Due to manual measurement, there may be a 2-3 cm difference in dimensions.

Need help choosing a size?

Unsure about your size? Send us an email at info@flirtyfluxe.com with your measurements and we'll be happy to help you find the perfect size! 💕

How do I wash my lingerie?

To keep your lingerie beautiful for as long as possible:

• 🧼 Hand wash in cold water with mild detergent (recommended)
• 🌀 Machine wash: Use a laundry bag, cold water (30°C max), delicate cycle
• ❌ No bleach or harsh detergents
• 🌬️ Dry: Flat or hanging, do not tumble dry
• 🔥 Do not iron (especially lace and stretchy materials)

How do I store my lingerie?

For optimal lifespan:

• Do not fold bras in half (this damages the cups)
• Store in a dry, cool place
• Avoid direct sunlight (can cause colors to fade)
• Give your lingerie a rest between wears (elastic recovers)

Do I need to create an account to order?

No, you can also check out as a guest. But an account has advantages:

• ✅ Faster checkout on future orders
• ✅ View order history
• ✅ Track orders
• ✅ Exclusive offers and early access to new collections

Can I still cancel my order?

If your order has not yet been shipped, you can cancel it. Please contact us as soon as possible at info@flirtyfluxe.com with your order number.

Please note: Once an order has been shipped, we can no longer cancel it. You can then make use of our return policy.

I haven't received a confirmation email, what now?

First, check your spam/junk mail folder. Is the email not there either? Contact us at info@flirtyfluxe.com and we will look for your order.

How can I get in touch?

We are here for you! Contact us via:

• 📧 Email: info@flirtyfluxe.com
• ⏰ Response time: We aim to respond within 24-48 hours

Always include your order number if your question concerns an order – that way we can help you faster!

Do you have a physical store?

No, FlirtyFluxe is an online-only brand. This allows us to offer luxury lingerie at affordable prices, without the costs of a physical store. You can shop 24/7 from the comfort of your own home! 🏠

Is Your Question Not Listed?

No problem! We are happy to help you.

Contact Us